Returns, Refunds and Exchanges
Like Humans, pets come in a variety of shapes and sizes. We’re here to help you find the best size for your furry friend. Here are a few tips:
- Each product page on our site has a distinct size guide so please ensure that you’re looking at the appropriate chart.
- Always measure before you buy. Measure twice, order once.
- If you’re still not sure, send us a note via our contact form or shoot an email to email@example.com. Please provide the specific item that you’re interested in as well as the applicable measurements of your dog. Providing a picture never hurts.
If you have changed your mind and would like to return your merchandise, Forfurs will gladly accept any unused, unwashed, or undamaged product within 7 days of original purchase. Original tags must still be attached. Please contact customer service at 6390066966 or firstname.lastname@example.org.
Return charges are to be borne by the buyer. Once we receive the item back, we will send you an acknowledgement via email, and subsequently call you to discuss the items you wish to take in lieu of the returned product/s. We do not offer monetary refunds.
Forfurs is not responsible for incorrect addresses given, refused shipments, and/or unclaimed shipments.
We also do not accept any returns or exchanges on clearance/sale items.
These items are considered a final sale and cannot be exchanged for any reason. We apologise for the inconvenience.
We strive to provide you with excellent customer service.
Please write to us on email@example.com if you have any questions that we can help you with. Thank you for shopping with us!